Frequently Asked Questions
🛍️ General Questions
1. What is Exotique Store?
Exotique Store is a family-run business offering a wide range of fashion, jewelry, home, and lifestyle products with quality and trust
2. How can I contact customer support?
You can reach us via email at exotiquestore5@gmail.com. Our team will get back to you as soon as possible.
3. Do you offer any discounts or promotions?
Yes! We regularly run seasonal sales and special offers. Stay updated by checking our website or subscribing to our newsletter. Connect On Instagram
🚚 Shipping & Delivery
1. Do you ship across India?
Yes, Exotique Store ships all over India.
2. How long does delivery take?
Standard delivery takes 5–7 business days, depending on your location.
3. Do you provide order tracking?
Yes, once your order is shipped, you’ll receive a tracking link via email/SMS. And track also on website .
💳 Payments
1. What payment methods do you accept?
We accept UPI, debit/credit cards, and net banking.
2. Is COD available on all orders?
No, COD is not available at Exotique Store. All payments must be made online through secure gateways.
3. Is online payment secure?
Absolutely! We use trusted and secure payment gateways to protect your information.
🔄 Returns & Refunds
1. What is your return policy?
We accept returns within 3–5 days of delivery, provided the product is unused and in original packaging.
2. Do I need proof for a damaged product claim?
Yes, for damaged or defective products, a video proof is required at the time of unboxing to claim return or refund.
3. How long does it take to process refunds?
Once approved, refunds are processed within 7–10 business days to your original payment method.
